{"id":16499,"date":"2021-12-21T15:41:50","date_gmt":"2021-12-21T15:41:50","guid":{"rendered":"https:\/\/rayner.com\/ca\/?page_id=16499"},"modified":"2021-12-22T10:20:59","modified_gmt":"2021-12-22T10:20:59","slug":"support","status":"publish","type":"page","link":"https:\/\/rayner.com\/ca\/raypro\/support\/","title":{"rendered":"RayPRO Support"},"content":{"rendered":"<h2>RayPRO support<\/h2>\n<h3>Tutorial videos<\/h3>\n<div class=\"row\">\n<div class=\"col-12 col-md-4\" style=\"float: left; width: 100%;\">\n<p>Registering for a surgeon account<\/p>\n<div class=\"video-container\"><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/7t2mmC9LmTo\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div>\n<div class=\"col-12 col-md-4\" style=\"float: left; width: 100%;\">\n<p>Linking your account to a hospital<\/p>\n<div class=\"video-container\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/U0XVYC1AUyA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div>\n<div class=\"col-12 col-md-4\" style=\"float: left; width: 100%;\">\n<p>Adding a nurse account<\/p>\n<div class=\"video-container\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/vC7TFIEV_WU\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"margin-top: 20px;\">\n<div class=\"col-12 col-md-4\" style=\"float: left; width: 100%;\">\n<p>Adding a patient and surgery<\/p>\n<div class=\"video-container\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/drvH_HNQdl0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div>\n<div class=\"col-12 col-md-4\" style=\"float: left; width: 100%;\">\n<p>Navigating your dashboard<\/p>\n<div class=\"video-container\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/q0AotAybAbI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"margin-top: 40px;\">\n<div class=\"col-12\">\n<h3>Patient privacy leaflets (PDFs)<\/h3>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-2 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPro-Patient-Privacy-leaflet_210-210.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignleft size-full wp-image-8646\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RAY02342_RayPro-Patient-Privacy-leaflet_210-210.jpg\" alt=\"\" width=\"100%\" height=\"\" \/>EN<\/a><\/div>\n<div class=\"col-md-2 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPro-Patient-Privacy-leaflet_210-210_DE.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignleft wp-image-8649 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RAY02515_RayPro-Patient-Privacy-leaflet_210-210_DE.jpg\" alt=\"\" width=\"100%\" height=\"\" \/>DE<\/a><\/div>\n<div class=\"col-md-2 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPro-Patient-Privacy-leaflet_210-210_FR.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignleft wp-image-8645 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RAY02515_RayPro-Patient-Privacy-leaflet_210-210_FR.jpg\" alt=\"\" width=\"100%\" height=\"\" \/>FR<\/a><\/div>\n<div class=\"col-md-2 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPro-Patient-Privacy-leaflet_210-210_IT.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignleft wp-image-8647 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RAY02515_RayPro-Patient-Privacy-leaflet_210-210_IT.jpg\" alt=\"\" width=\"100%\" height=\"\"\/>IT<\/a><\/div>\n<div class=\"col-md-2 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPro-Patient-Privacy-leaflet_210-210_ES.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignleft wp-image-8650 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RAY02515_RayPro-Patient-Privacy-leaflet_210-210_ES.jpg\" alt=\"\" width=\"100%\" height=\"\" \/>ES<\/a><\/div>\n<div class=\"col-md-2 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPro-Patient-Privacy-leaflet_210-210_PT.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignleft wp-image-8648 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RAY02515_RayPro-Patient-Privacy-leaflet_210-210_PT.jpg\" alt=\"\" width=\"100%\" height=\"\" \/>PT<\/a><\/div>\n<div class=\"col-md-2 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RAY04422_RayPro-Patient-Leaflet-Czech.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignleft wp-image-8648 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RAY04422_RayPro-Patient-Leaflet-Czech_Page_1.jpg\" alt=\"\" width=\"100%\" height=\"\" \/>CS<\/a><\/div>\n<div class=\"col-md-2 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RAY04423_RayPro-Patient-Leaflet-Slovak.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignleft wp-image-8648 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPro-Patient-Leaflet-Slovak-1.png\" alt=\"\" width=\"100%\" height=\"\" \/>SK<\/a><\/div>\n<div class=\"col-md-2 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPro-Patient-Privacy-leaflet-Russian.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignleft wp-image-8648 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPro-Patient-Privacy-leaflet-Russian-Thumb.jpg\" alt=\"\" width=\"100%\" height=\"\" \/>RU<\/a><\/div>\n<div><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-top: 40px;\">\n<div class=\"col-12\">\n<h3>Instructional guides (PDFs)<\/h3>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-4 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Instructional-Guide-Account-creation-EC2019-100.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Account creation (Surgeon &amp; Nurse)<br \/>\n<img decoding=\"async\" class=\"alignleft wp-image-8648 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/raypro-instructionalguide-createaccount.jpg\" alt=\"\" width=\"100%\" height=\"\" \/><\/a><\/div>\n<div class=\"col-md-4 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Instructional-Guide-Adding-patients-and-surgeries-EC2019-101.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Adding patients and surgeries<br \/>\n<img decoding=\"async\" class=\"alignleft wp-image-8648 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/raypro-instructionalguide-addpatients.jpg\" alt=\"\" width=\"100%\" height=\"\" \/><\/a><\/div>\n<div class=\"col-md-4 col-sm-6\" style=\"float: left; width: 100%;\"><a href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Instructional-Guide-A4-Adding-patients-and-surgeries-EC2020-38.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Adding patients and surgeries (A4 Poster)<br \/>\n<img decoding=\"async\" class=\"alignleft wp-image-8648 size-full\" src=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Instructional-Guide-A4-Adding-patients-and-surgeries-EC2020-38-2.jpg\" alt=\"\" width=\"100%\" height=\"\" \/><\/a><\/div>\n<\/div>\n<div style=\"margin-top: 40px;\">\n<h3>Patient emails<\/h3>\n<ul>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Emails-EN.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">English (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Emails-FR.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">French (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Emails-DE.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">German (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Emails-IT.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Italian (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Emails-PT.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Portuguese (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Emails-RU.pdf\" target=\"_blank\" rel=\"noopener\">Russian (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Emails-ES.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Spanish (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Emails-CS.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Czech (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Emails-SK.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Slovak (PDF)<\/a><\/li>\n<\/ul>\n<h3>Patient questionnaires<\/h3>\n<ul>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Questionnaires-EN-v2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">English (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Questionnaires-FR.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">French (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Questionnaires-DE-v2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">German (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Questionnaires-IT.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Italian (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Questionnaires-PT.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Portuguese (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Questionnaires-RU.pdf\" target=\"_blank\" rel=\"noopener\">Russian (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Questionnaires-ES.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Spanish (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Questionnaires-CS.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Czech (PDF)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/wp-content\/uploads\/sites\/6\/2021\/12\/RayPRO-Patient-Questionnaires-SK.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Slovak (PDF)<\/a><\/li>\n<\/ul>\n<h3>Legal documentation<\/h3>\n<ul>\n<li><a href=\"https:\/\/rayner.com\/ca\/raypro\/patientprivacy\/\" target=\"_blank\" rel=\"noopener\">Privacy policy \u2013 end users (URL)<\/a><\/li>\n<li><a href=\"https:\/\/rayner.com\/ca\/raypro\/terms\/\" target=\"_blank\" rel=\"noopener\">End User License Agreement &amp; Data Sharing Agreement (URL)<\/a><\/li>\n<\/ul>\n<h3>Patient privacy policy<\/h3>\n<ul>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/ca\/raypro\/patientprivacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">English (URL)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/ca\/raypro\/patientprivacy-cs\/\" target=\"_blank\" rel=\"noopener noreferrer\">Czech (URL)<\/a><\/li>\n<li><a style=\"text-decoration: underline !important;\" href=\"https:\/\/rayner.com\/ca\/raypro\/patientprivacy-sk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Slovak (URL)<\/a><\/li>\n<\/ul>\n<h3 style=\"margin-top: 40px;\">Frequently Asked Questions<\/h3>\n<p>For further RayPRO support, please speak to your local Rayner representative or email <a style=\"text-decoration: underline !important;\" href=\"mailto:raypro@rayner.com?subject=\">raypro@rayner.com<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>RayPRO support Tutorial videos Registering for a surgeon account Linking your account to a hospital Adding a nurse account Adding a patient and surgery Navigating your dashboard Patient privacy leaflets (PDFs) EN DE FR IT ES PT CS SK RU Instructional guides (PDFs) Account creation (Surgeon &amp; Nurse) Adding patients and surgeries Adding patients and<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":2451,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"page-faqs.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RayPRO Support - Rayner : Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rayner.com\/ca\/raypro\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RayPRO Support - Rayner : Canada\" \/>\n<meta property=\"og:description\" content=\"RayPRO support Tutorial videos Registering for a surgeon account Linking your account to a hospital Adding a nurse account Adding a patient and 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