Returns Policy

Returns Policy for Rayner Customers with Consignment stock and Direct Purchase

Note: Rayner does not re-sterilize Products

  • Please contact Customer Service prior to shipping IOLs
  • Returns made without contacting Customer Service cannot be processed.
  • Rayner accepts returned lenses for exchange/non-cash credit against a future purchase only. (Direct Purchase)
  • Returned lenses are not accepted for cash credit or cash refunds. (Direct Purchase)
  • Customer must pay for return shipping unless related to a Rayner shipping error or vigilance issue
  • To qualify for exchange, returned lenses must be currently manufactured styles in unopened original packs returned to Rayner within 6 months of purchase.
  • Products whose shelf life has less than 6 months remaining will not be accepted for exchange or refund under any circumstances.
  • Lenses returned with adhesive labels and/or writing on the carton cannot be accepted for exchange.
  • Lenses with damaged or dirty lens cartons also do not qualify for exchange.
  • Obsolete lens styles (styles Rayner no longer advertises) cannot be accepted for exchange.
  • Rayner does not re-sterilize lenses.
  • Out of date lenses cannot be accepted for exchange.

Very Important

To return, please pack the lenses in a box, do not use a padded envelope as invariably the lenses are damaged in transit, and this will adversely affect your exchange request and/or may lead to a charge being made.