Hosted by Dr Ben LaHood, this special episode is in collaboration with Ophthalpreneurs and brings together the founder Amanda Cardwell Carones, alongside Mr Allon Barsam for an insightful discussion, sharing valuable insights on the crucial importance of enhancing patient counselling. Topics cover: mastering pre-surgery counselling, breaking communication barriers, and providing personalised care to achieve optimal outcomes in cataract and refractive surgery.
Bios:
Dr Ben LaHood, refractive cataract and laser vision correction surgeon from Australia, has gained international recognition for his extensive research on astigmatism management and biometry, which is regularly shared around the world. Additionally, Dr Ben LaHood is the host of two widely popular ophthalmology-themed podcasts.
Mr Allon Barsam is a director and founding partner of OCL Vision in the UK. He specialises in laser eye surgery, lens-based vision correction surgery, cataract surgery with premium lenses, corneal transplantation, and keratoconus management.
Amanda Cardwell Carones is the co-founder of Ophthalpreneurs, a community where ophthalmic business stakeholders come together to crowdsource solutions to common business problems. She has more than 20 years of leadership experience in the surgical ophthalmic industry and uses her clinical expertise and global outlook to drive practice growth.
Key Takeaways:
- Importance of Counseling: Dr LaHood, Mr Barsam, and Amanda Carones emphasize the critical role of counseling in patient care and highlight its significance in understanding patient needs, managing expectations and ensuring satisfaction.
- Patient-Centric Approach: Amanda Carones describes how they have built their practice around the patient’s journey, and explains that in order to tailor treatment accordingly, they must first focus on understanding each patient’s specific needs and motivations.
- Achieving Patient Satisfaction: Dr LaHood confirms that his patients are the happiest after he spends the necessary time to really get to know them well and understand what they want.
- Avoiding Decision Paralysis: Amanda Carones and Mr Barsam agree that limiting choices presented to patients can help avoid decision paralysis and ensure that patients receive the best possible care.
- Continuous Care: Allon stresses the importance of ongoing counseling and care post-surgery, acknowledging the emotional and psychological aspects of patient recovery, and the need for continued support.
- Ophthalpreneurs: The inaugural Ophthalpreneurs meeting will take place March 14 – 17, 2024 in Stresa, Italy, and aims to provide a supportive, learning-driven environment to help ophthalmologists kick start and expand their practices.
Additional Resources:
Follow Dr Ben LaHood on Social:
Dr Ben LaHood | LinkedIn
Dr Ben LaHood | Instagram
Dr Ben LaHood| Twitter
Follow Mr Allon Barsam on Social:
Mr Allon Barsam | LinkedIn
Mr Allon Barsam | Instagram
Mr Allon Barsam | Twitter
Follow Amanda Cardwell Carones on Social:
Amanda Cardwell Carones | LinkedIn